We want you to buy with confidence. Here we tell you, plainly, when you can get your money back. Payments and refunds are handled by Paddle.com Market Ltd as authorized reseller.
This is digital content that unlocks instantly. If something doesn't work as you expected, write to us within 14 days of purchase and we'll refund you, as long as it isn't simply a change of mind after consuming the content. In practice: if the product fails or isn't what was described, we refund it.
You can cancel renewal anytime and you won't be charged for the next year. If you've just renewed and haven't used the service in the new period, write to us within 14 days and we'll refund that charge. Periods already enjoyed are not refunded pro rata.
Write to support@lucidprism.ai from the email used for the purchase, quoting your receipt. We respond fast. You can also handle it through the payment provider shown on your receipt.
Once approved, the refund is issued to the same payment method. Depending on your bank, it may take a few business days to appear.
This policy is in addition to the rights the law gives you as a consumer (including the EU 14-day right of withdrawal, with the exception specific to digital content already consumed). It never limits them.
Last updated: July 2026.